Terms of Service

1. The service

OrbitLoop is a hosted platform for planning, tracking, delivering and billing recurring client work. We provide it on a subscription basis, over the internet. We may add, change or remove features as the product develops; we will not make a change that materially reduces core functionality during a paid term without letting you know.

2. Your account

You must provide accurate registration details and keep them current. You are responsible for your account, for the security of your credentials, and for everything done under your account. Tell us promptly at privacy@orbitloop.com if you suspect unauthorised use.

You must be at least 16 years old, and OrbitLoop is intended for business use.

3. Licence

Subject to these terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, non-sublicensable right to access and use OrbitLoop for your internal business purposes during your subscription.

You may not:

• Copy, modify, translate or create derivative works of the software.
• Reverse engineer or decompile it, except where that right cannot lawfully be excluded.
• Resell, rent, lease, or provide it as a service bureau to third parties.
• Remove or obscure any proprietary notices.
• Probe, scan or test the security of the service without our prior written permission, or circumvent any access control or usage limit.
• Use it to build a competing product.

We retain all right, title and interest in OrbitLoop, including all intellectual property. Nothing here transfers ownership to you.

4. Acceptable use

You agree not to use OrbitLoop to:

• Break the law, or infringe anyone's rights.
• Upload malware, or anything designed to disrupt or damage systems.
• Send unsolicited bulk messages.
• Store or transmit material that is unlawful, harassing or defamatory.
• Place unreasonable load on the service, or interfere with other customers' use.
• Store special categories of data — health records, government identifiers, full payment card numbers — which OrbitLoop is not designed to hold.

We may suspend access without notice if use of the service threatens its security, integrity or availability, or is unlawful. We will restore access as soon as the cause is resolved.

5. Your data

You own your content. Everything you and your team put into OrbitLoop — clients, projects, tasks, time entries, invoices, files — stays yours. You grant us only the licence needed to host, process, transmit, back up and display it in order to run the service for you, and to provide support.

You are responsible for having the right to put that content into OrbitLoop, including where it contains personal data about your own clients or staff. Our handling of personal data is described in the Privacy Policy, which forms part of these terms.

You may request a copy of your data at any time, and we will provide it in a structured, machine-readable format. After termination we keep it for at least 30 days so you can still retrieve it, and we delete it on request — see the Privacy Policy.

6. Connected services, including QuickBooks Online

OrbitLoop can connect to third-party services you already use, such as QuickBooks Online. Those connections are optional and made by you.

• You authorise us to access, read and write data in the connected system on your behalf, limited to the scope granted during authorisation and to the features you enable.
• Your use of the connected service remains governed by your agreement with that provider. Intuit's terms govern your QuickBooks account; we are not a party to it.
• We are not responsible for the third party's availability, accuracy or changes to their API. If a provider changes or withdraws access, features that depend on it may stop working.
• Synced financial records are your responsibility to verify. OrbitLoop is not an accountant and does not provide accounting, tax or legal advice. Review what is written to your books before you rely on it for filing, reporting or payment.
• You can disconnect at any time in the integration settings. We then revoke our access tokens with the provider and stop syncing. Records already written to either system remain there.

7. Fees and payment

Paid plans are billed in advance on the cycle shown at checkout, and renew automatically until cancelled. Fees exclude taxes, which we add where required. Payments are processed by our payment provider; we do not store full card details.

You may cancel at any time, effective at the end of the current billing period. Except where the law requires otherwise, fees already paid are non-refundable. We may change pricing with at least 30 days' notice before your next renewal.

If payment fails we may suspend the account after notice and a reasonable chance to fix it.

8. Availability and support

We work to keep OrbitLoop available and reliable, but we do not promise uninterrupted service. Maintenance, updates and events beyond our control can cause downtime. Unless you hold a separate written service-level agreement, the service is provided without an uptime guarantee.

Support is provided by email at privacy@orbitloop.com during normal business hours.

9. Confidentiality

Each party may receive information the other treats as confidential. Both agree to protect it with at least reasonable care and to use it only to perform this agreement. This does not cover information that is public, independently developed, or lawfully received from someone else — or disclosure required by law, where the disclosing party gives notice if it is permitted to.

10. Disclaimers

Except as expressly stated, OrbitLoop is provided “as is” and “as available”. To the fullest extent permitted by law we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be error-free, or that it will meet every requirement.

Nothing in these terms limits rights you have as a consumer that cannot lawfully be excluded.

11. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, however caused.

Our total aggregate liability arising out of or relating to this agreement will not exceed the amount you paid us in the twelve months before the event giving rise to the claim.

Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

12. Indemnity

You will defend and indemnify us against third-party claims arising from your content, your use of the service in breach of these terms, or your violation of law or the rights of others.

13. Term and termination

This agreement runs while you hold an account. You may terminate at any time by cancelling and closing your account. Either party may terminate for material breach that is not cured within 30 days of written notice. We may terminate immediately for the conduct described in section 4.

On termination your right to use the service ends and we handle your data as described in section 5. Sections that by their nature should survive — ownership, confidentiality, disclaimers, liability, indemnity and governing law — do.

14. Changes to these terms

We may update these terms as the service or the law changes. For material changes we will give at least 30 days' notice by email or in the application. Continuing to use OrbitLoop after the change takes effect means you accept the new terms; if you do not, you may cancel before then.

15. General

This agreement, with the Privacy Policy, is the entire agreement between us on this subject. If any provision is held unenforceable, the rest stands. A failure to enforce a right is not a waiver of it. You may not assign this agreement without our consent; we may assign it in connection with a merger or sale of assets. There are no third-party beneficiaries.

This agreement is governed by the laws of the State of Georgia, United States, without regard to conflict of law rules, and the parties submit to the exclusive jurisdiction of its courts.

16. Contact

Codigo Vision Inc. — privacy@orbitloop.com, or via our contact page.